People like us represent Community of small manufactures / designers and also you.
Good relation between all the participants in the Community is our goal.
In cases where you have made your purchase and you are not satisfied you can make return and claim a refund.
Please bear in mind that as a small business and also representing other small businesses we could not cover the costs of returning the goods.
Only in cases when the product received does not correspond to your order or there are defects on the goods for which manufactured brand is responsible you as a customer will not pay the costs of returning items.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once you receive your order, you have seven (7) days to contact us throught e-mail: firstname.lastname@example.org to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For the return, please follow the steps listed below:
1. Make sure that the product is in perfect condition, unused, has the original packaging, bearing the original labels and accessories as well.
2. Pack the items properly. Please make sure to use either the original packaging when returning multiple items, or you can also choose to send back the items in a mailer, just ensure that your return parcel is packed and closed securely.
3.Please make sure that the item is in perfect, unused, unwashed, and undamaged condition, and that all labels are still attached to the garment. Please carefully try on each garment. As darker pieces might transfer their color on other pieces, please make sure to pack each garment separately when returning two or more pieces in the same box.
For hygiene reasons, please try swimwear items on over your underwear.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer and follow steps received from e-mail:email@example.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Please keep in mind that exchanges of itemas are not available. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Skenderbegova 39 Belgrade RS 11000.
Only If the same item is available exchange can be made in otherwise your money will be returned.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Skenderbegova 39 Belgrade RS 11000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please bear in mind that once you make purchase from our on-line store you accepted our Refund policy.